Phil Hardwick

From the book, 7 Measures of Success: What Remarkable Associations Do That Others Don’t Measure 1: Customer Service Culture - a “we’re here to serve you” approach, not only for individual encounters, but built into the entire organizational structure; Measure 2: Alignment of Products and Services with Mission - doing what it takes to make sure offerings are consistent with mission, even in the midst of change; Measure 3: Data-Driven Strategies - knowing how to analyze data and determine actions based on solid foundations; Measure 4: Dialogue and Engagement - the ability to keep an internal conversation going among staff and volunteers regarding direction and priorities; Measure 5: CEO as a Broker of Ideas - a CEO who takes steps to facilitate visionary thinking in his or her staff; Measure 6: Organizational Adaptability - knowing when and when not to change in a fast-paced environment; and Measure 7: Alliance Building - seeking partners and projects that complement the miss

This morning I received a request to make a presentation at a seminar in a nearby town. I had to turn it down because I was already scheduled to do a similar presentation with another group in the same town. When I had to decline, the person who invited said that he wished the other group had checked with their group first. Hmm. Sounds like an opportunity for an online community calendar. Does your town have one?

The Working to Play: Design for Public Officials Conference is coming up! Scheduled for March 27, 2008 at Giles Hall on Mississippi State University's campus, the symposium will focus on improving the design and livability of Mississippi's towns and cities by giving public officials the tools to become advocates on good design, who are capable of leading their community through the design process while ensuring that all voices are heard. The 2nd Design for Public Officials Conference will focus on the economic and design importance of recreation, the arts, historic preservation and tourism in Mississippi communities. Info at http://blufishdesign.com/client/cstc