7 Measures of Success: What Remarkable Associations Do
From the book, 7 Measures of Success: What Remarkable Associations Do That Others Don’t Measure 1: Customer Service Culture - a “we’re here to serve you” approach, not only for individual encounters, but built into the entire organizational structure; Measure 2: Alignment of Products and Services with Mission - doing what it takes to make sure offerings are consistent with mission, even in the midst of change; Measure 3: Data-Driven Strategies - knowing how to analyze data and determine actions based on solid foundations; Measure 4: Dialogue and Engagement - the ability to keep an internal conversation going among staff and volunteers regarding direction and priorities; Measure 5: CEO as a Broker of Ideas - a CEO who takes steps to facilitate visionary thinking in his or her staff; Measure 6: Organizational Adaptability - knowing when and when not to change in a fast-paced environment; and Measure 7: Alliance Building - seeking partners and projects that complement the miss